Amanda Collection: Refund and Returns Policy
Our Commitment
At Nuva bloom beauty, we are dedicated to providing you with the highest quality skin care products. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’ve made our refund and exchange process simple and transparent.
1. General Return Conditions
2. How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact Us: Email our customer service team at nuvabloombeauty.com/contact or call us at 0743 404383. Please provide your detailsand a brief reason for the return/exchange.
- Await Confirmation: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back.
- Package and Ship: Securely package the item and clearly write the RMA number on the outside of the package. Customers are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., received a damaged or incorrect item).
3. Refunds
Once we receive your returned item, it will be inspected.
- Processing Time: We will notify you of the approval or rejection of your refund within 3-5 business days of receiving the item.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card or bank transfer) within 7-10 business days.
- Late/Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank. There is often some processing time before a refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
4. Exchanges (Sizing & Style)
If you need to exchange an item for a different size or color, please note:
- Inventory Check: Contact us immediately so we can check if the desired replacement item is in stock.
- Processing: We will ship the new item to you once the original item has been received and inspected, and the exchange request has been approved.
- Cost: You will be responsible for the shipping cost of the returned item, but we will cover the shipping cost of the exchanged item sent back to you (one time per order).
5. Damaged or Incorrect Items
If you receive a damaged product or an incorrect item in your order:
- Please contact us immediately (within 48 hours of delivery) with photos of the item and the packaging.
- We will cover all return shipping costs and arrange for a prompt replacement or issue a full refund, including original shipping costs.
